Mobile Life in Ireland & Beyond

Wednesday, January 27, 2010

A Sign A Company is in danger of losing a large foothold

So, hear the one about the giant company in the teleco field that is suing one for patent infringing? Yes i did you say, but which one? Its now silly season...

Nokia Vs Apple and NOW...RIM Vs Motorola ......AGAIN! sheesh.

Nokia started to copy the trend off the other 2 North American giants. With a patent troll against a game changer. As I have said previously I have a GIANT hunch only restrictive pricing in European mobile broadband is artificially keeping Nokia as a favorite there. Apple just made a better phone. Hands up.. it has one model, nokia has many. There in lies the new problem.

Nokia should pay attention, no longer should the spew of little phones and different wacky models continue. Phones are like pop songs. Everyone buys the most popular. And in this case. Its now the iphone, and more recently new kid on the block, android/nexus google phone.

So, faced with all this, and falling from the peak you once sat on... what do you do? or rather what should you not do... take a petty charge against another company, instead of designing and building something that beats them better.

And who will the pass the lawyers fees on to?

Tuesday, January 12, 2010

Google may have finally slipped up, or at least skidded hard.

So, the nexus one has been released, to much fanfare, hype and complaint about buck passing in regards to users Phone issues. (The buck being passed back and forth between Tmobile, htc and Google regarding said issues) All yawnsome really. The phone is not for sale in Ireland.

A tail of connected losers
Blakberry-Exchange-Microsoft problem
We are now living in interesting times at last. Blackberry is in its own league, but now under threat (and it is dangerously joined at the hip with microsoft)

Google is gaining ground in the Business email market, Which is obviously bad for Blackberry. It and Microsoft are the old guard now, and will have to pull a large rabbit out of the hat. Which i dont expect blackberry will do. And this is a huge problem.

Microsoft mobiles market share is laughable for a company with Microsofts clout. It needs blackberry. But its foot shooting restrictiveness has come back to haunt them in the form of Linux OS, which due to being open, secure, solid and free finds itself in one of the premier mobile and netbook OS positions.

Customers style change
Like the clamshell before it, the large touch screen is the main phone of choice for people these days. Even Nokia is feeling this pressure. (And i believe only restrictive data package pricing is preventing Europes love of Nokia from collapsing.) After playing with an iphone and a droid, why would i want to go back to a smaller screen?

And what has Blackberry?
Blackberry's storm 2 got some fan fare, correcting the hideous screen pressing version of model 1. But I don't know anyone who owns one. Which is a bad sign. (Well i know one person with vrs.1, They are a verizon user and cant wait to change)

Thunder without lightning
The nexus 1, when it irons out its problems, will no doubt be good. The press however is talking about something else though, and thats when Apple will be releasing a tablet/slate/giant iPhone, which will have wifi, webcam, and some sort of network connectivity.

So, even after one of the largest companys in the world has released its own iphone killer, The thunder is with apple still. And this makes one wonder about Google's path.

Whos the king? Neither google nor apple, but the customer.
If based on previous patterns, then Apple will have 1-2 years to perfect their "iSlate" after its released. The main difference of course is that Apple have good customer relationship infrastructure for and with their buyers. The genius bar for example is the place to go etc and customer service is excellent. Really, when you see the hash google has made of this release so far you have to wonder yet again, especially because Google will no doubt follow suit and have a tablet out soon, as Microsoft is also doing. (partnering with HP)

Big Deal?
But Big deal right? Its still playing catch up. It gaining in Business customers fed up of Microsofts high pricing right? Well, this is part of the problem. Apple (and Microsoft) are NOT going for your data, Their going for your custom.

Google is seemingly just wanting your data. All of it, every byte. And thats all it seems Google cares about. Losing your password on Gmail and trying to get back in to the account shows where its heart really is. We love your data...not so keen on you. This is far removed from Customer service of the year awards, Apple gets. Which is what people really care about and how reputations are built. Which is soooo old as a business mantra, its soon to be back in fashion again right?

Speaking of customer relations!!
Also annoyingly, With a CEO at google thats being a complete cock in relation to peoples privacy by saying they should not do anything they wouldnt want everyone to know online (remembering he hypocritically got an entire website blocked when it put his details online)

I think google maybe have bit off a bit more than it can chew. It should have NOT shafted its partners. Yet. (Even though one has to wonder what made it jump) Especially when it is weak in areas that count with customers. Relations.

If Google cannot look at Apple mistakes and surpass them its a poor show for a billion dollar company. It did search right, (even though reports are of it being rubbish right now, and skewed towards ad based returns) But Bing is slowly taking market away.

It did Gmail right, but Wave is not taking off. (though its in googles much loved purgatory of Beta) It even has assorted issues with Press agencies (Who are idiots btw) Everyone is out to get google it seems? Mainly themselves in some areas.

Have a monster 2010
You can see what google is becoming. A monster. We can see where it is going, everywhere in your life. But a Monster that cannot ensure customer satisfaction it not going to be a monster for long. (ask Microsoft, especially about Vista)

Google is now in yet another different area of business that it has been close to for a while. Tmobile is still holding its hand, but this break, in to new ground, means the banana skins are now larger.

In 2010, google needs to tread lightly. Very lightly.